June 7, 2023

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This is how LuzIA WhatsApp’s artificial intelligence works

LuzIA Privacy Policy. (Getty Images)

The arrival of artificial intelligence Share it It has raised big questions about the use of information shared there. LuciaA chatbot that responds to users by interacting with them in the app, sharing what their top priorities are regarding privacy policies. privacy.

According to the principles privacy of Lucia, applies only to your online activities and is valid for your website visitors in relation to the information they share and/or collect on the app. This policy does not apply to any information collected offline or through channels other than the website.

The principle The Privacy Policy also describes how the Application processes personal data and other information by listing the categories of information. Lucia Artificial Intelligence is the controller for the purposes of this Privacy Policy, how that information is used, and sharing practices. By using the website, the user already accepts the privacy policy and its terms.

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Information collected by WhatsApp AI

Data collected by Lucia, WhatsApp’s artificial intelligence. (Canva/WhatsApp)

Personal information requested user And the reasons for doing so will then be explained to you.

– If the User interacts directly with the Platform, we may receive additional information about him, such as name, email address, phone number, message content and/or sent attached files and any other information you may have. Choose to provide.

– When the user registers an account, they may be asked Information Contact information such as name, company name, address, email address and phone number.

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– The company automatically collects the following categories Information While using the Application: pages and files are accessed; access time; browser version; OS; device identification; previously visited pages (if the User accesses the Application through a link); IP address; Application information; mobile device information; session id; and cookies.

– It collects any information sent by the function Chat in use. This chat function uses certain automated processes to evaluate how it can best support user requests. Conversations are encrypted with a double encryption process. They can save part of the conversation to personalize future interactions.

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Use the information:

To provide and improve the application

Track interactions with your emails

Research should be conducted

to protect your interests or the interests of third parties;

maintain and improve the security of your Application;

To provide you with the service you have requested

To prevent misuse of the application

To comply with your legal obligations

To interact with the user

For analytical and promotional purposes

To fulfill or enforce your contracts

Contracts must be fulfilled

For load distribution and application optimization

To provide customer support in relation to its products

For any other purpose with the User’s consent.

WhatsApp Artificial Intelligence Translates Audio (LuzIA)

They are not responsible for the procedures privacy Any site, website or application It is not controlled by the company. Likewise, use of the Application in territories restricted by any of its providers is prohibited. Its main suppliers Meta Y OpenAI.

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Shops Information for the time necessary to comply with its contractual or legal obligations or any other permissible purpose for which it was collected, including fraud or incident prevention. Security. Once the relevant retention period has expired, they take steps to permanently delete, aggregate or anonymize the information.

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